Frequently Asked Questions

Please read our FAQ before sending us a message.

Do You Offer FREE Shipping?

We offer free shipping in Canada only for orders over $150.00 for all Retail Accounts. Free shipping rated of $150.00 DO NOT APPLY TO A WHOLESALE ACCOUNT.  Offer valid on purchases over $150 or more in the same order. Gift Cards, taxes, No-Free Delivery items and prior purchases, bulk orders, special order items, telephone or in person orders or in conjunction with other discounts for which you may otherwise be eligible (except as otherwise noted) do not qualify toward the minimum purchase requirement and offer cannot be applied to such items.  Delivery surcharges still apply. Regular Parcel Only with Canada Post.  Offer not valid for unlimited flat rate delivery or rush shipping.  Promotion Code may not be combined with any other coupons, discounts or offers.

We reserve the right to review each qualifying order and adjust the shipping fee and/or discount as necessary; we will notify you of any such changes. In particular, product substitutions or other changes to, or cancellations from, an order (whether at your request or in accordance with our posted policies) which reduce the order value below the $150.00 threshold will impact eligibility for this offer. Multiple orders which can be shipped together are eligible for only one shipping discount. The shipping discount will be deducted from the value of any refund otherwise due for the return of a product which results in the net order value falling below the $150.00 threshold. All Packages considered OVERSIZED AND OVERWEIGHT BY UPS/Canada Post will be CHARGED accordingly and will not be categorized under free shipping when placing your order.

Which payment methods are accepted in the Online Shop?

For orders submitted on our website or over the phone we accept payment by Visa or MasterCard credit cards (either securely provided online or via telephone) as well as through PayPal.

How Long does it take for Canada Post to deliver my order?

We offer 4 rate and delivery structures through Canada Post

Priority (next day)

Xpresspost (1 day local/regional, 2 Days National)

Expedited (1 Day local, 1-3 Days Regional, 3-7 days National)

Regular Parcel (2 days Local, 2-5 days Regional, 4-9 days National)

Please keep in mind your delivery time does not include your processing time.

How Long does it take for UPS to deliver my order?

We offer 2 rate and delivery structures through UPS

UPS Express Saver (1 Regional, 1-2 Day National)

UPS Expedited (1-2 Day Regional, 2-7 days National)

Please keep in mind your delivery time does not include your processing time.

How secure is shopping in the Online Shop? Is my data protected?

ABSOLUTELY! We use secure encryption to ensure your credit card and personal information are secure. Our website is 100% PCI compliant and is testing regularly. We value your safety and do our best to maintain security standards to keep your information protected.

SEND US A MESSAGE

CALL US AT 1-800-861-5426

Create Distribution offers a full line of products for everyone in our retail line. From a hobbyist baker, to a mother making a cake for a child or a entrepreneur thinking of starting a pastry and baking business. Our selection of products will assist you as you create your masterpiece while saving with our competitive prices compared to the standard department store. Need assistance? Don’t be afraid to call us 1-800-861-5426 as our staff are trained bakers and decorators and ready to help.

 

Located at #7, 5935 35 St. SE, Calgary, AB, T2C 2H1